Clients

A Client is a person or a company that may have purchased one or more services through you. The "Account & Clients" > "Clients" section provides a seamless way for you to manage your end clients. The purpose of Clients is not only to allow the easier management of existing accounts, but also to provide a way for your clients to purchase multiple services from you. You can group up hosting accounts into a single Client that you can bind to an online store, or to ICDSoft.   Clients set up to use an online store will adhere to the prices set up in that store, and they will be able to purchase only services enabled in it. Clients set up to use ICDSoft will have access to all services provided by ICDSoft, but they will still take advantage of your reseller discounts. Your end clients can greatly benefit by having access to the Account Panel for clients.   For example, Alice and Bob each have two accounts hosted with you. Alice has domain1.com and domain2.com, while Bob has domain3.com and domain4.com. You wish to charge Alice and Bob different prices. You want Alice to pay the prices defined in your online store, but you want Bob to take full advantage of your reseller discount because he's a friend of yours. You can have two Client entities: one for Alice, and one for Bob. You can then assign their hosting services accordingly: domain1.com and domain2.com to Client Alice domain3.com and domain4.com to Client Bob You have already created your online store: online store #1. You can assign an online store for each Client: Client Alice should use online store #1 Client Bob should use ICDSoft You should make sure that the Account Panel for clients is enabled for Client Alice. Client Bob will have his Account Panel enabled by default because he buys from the ICDSoft store. The Account Panel will allow your clients to manage all their hosting accounts in a single interface. More information on it is available in the next section.

The Account Panel for clients is a management interface that allows your end clients to view and manage all their hosting services purchased through you, as well as purchase new ones. Any services your clients purchase will show up in your Account Panel. This means that your end clients will help increase your discount rates.  The Account Panel for clients provides access to features not available in the hosting Control Panel, such as a domain management interface. Your clients can use their own Account Panel to order accounts, domains, domain transfers, SSL certificates, and more.  You can control whether a link to the Account Panel for clients is visible in the hosting account's Control Panel. You can do that through your own Account Panel > "Manage" section of the hosting account - "Show "Account Panel" link in Control Panel". This option is not visible for clients buying directly from ICDSoft, because their Account Panel for clients is always enabled. When the "Show "Account Panel" link in Control Panel" option is enabled, a button linking to the Account Panel for clients will be available through the "Marketplace" section of the hosting Control Panel. When the "Show "Account Panel" link in Control Panel" option is disabled, the "Marketplace" section of the hosting Control Panel will provide instructions on contacting you regarding any purchases, and a button linking to the Account Panel for clients  will not be visible. You can also control whether the "Account Panel" link in the Control Panel will be visible for hosting accounts purchased through your own online store. You can do that through Online Stores - Management - Edit - Main Settings - Account Panel options. There, you have a toggle for "Show "Account Panel" link in Control Panel and on hosted storefront pages". This option will affect any new accounts purchased through your online store. If you wish to apply this change for all existing accounts part of this online store, you can use the "Apply change to all existing services" checkbox. With this option enabled, a new item will be added to the menu of our hosted storefront solution, which will allow your clients to access the login page of the Account Panel for clients. The Account Panel for clients is available for clients buying directly from ICDSoft and for clients buying directly from your own online store(s). If you wish to fully disable the access of a client to their Account Panel, you can use the option Status -> Suspended in the Client's management screen.

You can assign hosting services to clients that you can set up in the ICDSoft Account Panel > "Account & Clients" > "Clients" page. You may allow your clients access to our Account Panel for clients, where they can manage their existing services, and they can also purchase new ones. Clients remain part of your reseller account, but you can group the services belonging to the same client. This allows your end clients to manage their services as well, as they can use the Account Panel for clients to renew multiple services, or purchase new ones. The Account Panel for clients is available for clients buying directly from ICDSoft and for clients buying directly from your own online store(s). You can add a new client by clicking the "Create a new client" button in the upper-right part of the page. When creating a Client, you need to: Choose a username and password for the client's Account Panel. Choose the store with which the new Client will be associated. Fill in the contact details.  

You can manage existing clients through the options on the right: "Edit", "Impersonate", and "Delete".  The "Impersonate" button allows you to log in to the Account Panel for clients of the selected Client. The "Delete" button allows you to remove the client entity. This action can be performed only if there are no hosting services associated with the Client. The "Edit" button allows you to apply various changes to an existing Client: Details. This page shows you the username of the Clients account, the contact name, and the count of services associated with it. It also allows you to choose the online store that the Client will be part of. This will control the services available to this client and their prices.  You can suspend a Client, which will effectively close any active login sessions and fully disable the access for this client to their Account Panel for clients. The "Details" page will show a "Status" drop-down with two options: "Active" and "Suspended".  You cannot change the status for clients buying from ICDSoft. The status can be controlled only for clients buying from your own online store(s). You can change the username of a Client's account by entering the new username and clicking the Change button. Your clients cannot change their own usernames.   Contacts. This page allows you to modify the contact details of the Client. Services. This page displays all hosting services associated with the Client. Password. This page allows you to change the password of the Client.