General information

The Orders section under Online Stores contains a list of the orders that your customers made through your online stores. Each order is initially recorded on the first step of the order form on your website, before the customer is directed to the payment processor. Your online store orders are presented in a list with the following details:

• unique order ID that is also displayed to your customer
• date/time on which the order is placed
• name of the store where the order was placed
• customer details
• order status and payment details

Using the Edit button for a specific order, you can:

• Edit the order details entered by the customer on your store.
• View the details and status of all items in the order. The contact details can be modified for Items with status New.
• View the payment details, if there is a payment received for this order.
• Manually add a payment (this will be needed for all orders where the Offline payment processor is used).
• Confirm the order by purchasing the ordered services from us via the Checkout or Add to cart buttons. This action will complete automatically once a payment is received/entered, and you have Automatic Order Processing enabled for the specific store and available funds in your reseller account.