Getting Started

The Account Panel (also referred to as Reseller Panel) allows you to easily manage multiple hosting accounts under a single interface. No matter if you are a reseller or you simply have some hosting accounts with us, you can use this interface to order, manage, or renew services using the volume discounts that we offer to our customers. When you log in to the Account Panel, you will see the Dashboard. The Dashboard is a summary of your services with us. You will see a list with several of your hosting accounts and domains that are going to expire soon, as well as your most recent orders. If you do not have any hosting accounts listed, you can order a new hosting account through the Hosting Resources > Hosting Accounts section.

The "Hosting Accounts" section shows a list of the hosting accounts you have in the Account Panel. It also allows you to order new hosting accounts. You can find the following information in the List of hosting accounts: Username - Shows the username for the Control Panel of the account. Billing management - Shows whether the account's billing is managed by you (Reseller Managed) or the end client. Please refer to the Client Management help section for additional information. Client - Shows the client entity associated with the hosting account. Buys From - Shows from which store does the hosting account owner shop. Hosting plan - Shows the hosting plan that this account is on. Hosting Expiration - Shows the expiration date of the hosting account. Server - Shows the server on which the account is located. The flag next to it shows the physical location of the server. Main domain - Shows the main domain of the hosting account. If there are domain names parked to the account, they will be listed at the "Account Details" screen for the account. You can reach it by following the "Manage" link for the specific account. Domain Expiration - Shows the expiration date of the main domain. If the domain is not registered through ICDSoft, the date is substituted with the "Foreign provider" label. Security - Shows whether there is a user SSL certificate installed in this account, and whether the account is subscribed to the Advanced Security service. If the padlock is grey, then there isn't an SSL certificate installed. You can purchase one by clicking on the padlock. If the shield icon is grey, then the account is not subscribed to the Advanced Security service. You can subscribe by clicking on the shield icon. Traffic - Shows the traffic usage of the account for the current month, along with the soft limit for monthly traffic. Exceeding the soft traffic limit won’t result in any automatic actions against an account. Disk - Shows the current disk usage of the account, along with the allowed disk space usage Actions - The links in the last column allow you to perform different actions with the account - to go to the Manage screen, to log in to the hosting account Control Panel, or to renew it. You can show/remove columns from this screen by following the Grid settings link above the list of accounts.

To order a new hosting account, first click on Hosting Resources > "Hosting Accounts" at the left menu (if it is not already selected). Then click on the "Order Hosting" button in the upper right corner to open the order form. This order form cannot be used for renewing existing hosting accounts. On the first step, you need to enter the domain name of the new account, choose whether it will be a new domain registration, a domain transfer, or without a domain, choose the server location, the hosting plan, and the length of the purchased subscription. On the right, you will see the price of the service with the discounts information. If you choose a Domain Transfer, you need to have unlocked the domain at the current registrar, as well as obtain its EPP authorization code. You need to enter the code in the EPP field, so that we are able to initiate the domain transfer. Also, you can enter the contact details of the new account and domain registration (if it is a new domain). By default, the contact details of the account are already filled with the details of your Reseller account. If you want your customer to receive the Welcome e-mail as well, you can change the details. Note that if you want to receive the Welcome e-mail as well, you should set the option "Send directly to my customers with a copy to me" at the "Account & Clients" -> "My Account" -> "Custom templates" -> "Customize Welcome E-mail" section. Please refer to the Editing the default Welcome e-mail template help section for additional details. On the second step, you can revise the details for the new account and confirm them, or add the item to your shopping cart. On the third step, you need to choose your appropriate payment method. After you place the order, proceed to the checkout screen. Once the payment is confirmed, the account will be opened within 15 minutes.

The discount applied when opening and renewing accounts is calculated according to the number of active hosting accounts in your Reseller Panel. The discounts are listed at: http://www.icdsoft.com/reseller#discounts

To change the details of your reseller account, you need to click on the Account & Clients > My Account section in the left menu. You will be introduced to a new screen with a sub-menu. The sub-menu contains the following links: Contact Details Shows the details about your reseller profile, and allows you to apply changes. This section also allows you to change the username with which you log in to your Account Panel. Invoice Details Allows you to specify the default invoicing details for your reseller account which will be automatically populated on the payment page for orders placed via the Account Panel. If no invoice details are set, the contact details of the account will be populated. Doing Business As Allows you to set auxiliary contact information that will show up in the Marketplace section of the hosting Control Panel. This is useful if you want your clients to see specific contact details or a custom message in their Marketplace section. To add a contact, click the Add button. You will be able to create a new contact, or select an existing one. You can manage your contacts via the Contacts section. If you have already added a contact, you can edit it by clicking on its Edit button. You can control whether to show the custom information in the Control Panel via the ON/OFF toggle on this page. To detach the contact, use the Detach button. Here is detailed information about how the "Doing Business As" contact information is shown in the Control Panel for a hosting account: For an account with billing management set to "No Client - Reseller Managed": If a "Doing Business As" contact has been added for your reseller account via the My Account > Doing Business As section, it will show up in the Marketplace section of the Control Panel. If a "Doing Business As" contact has been added for a particular hosting account via its management section > Doing Business As, it will override the reseller contact and show up in the Marketplace section instead. If no "Doing Business As" contact has been added, a generic message to contact the hosting provider will be shown in the Marketplace section. For an account in an online store: If the Account Panel for clients has been enabled, the client will see information on how to access it. No "Doing Business As" contact information will be shown in this case. If the Account Panel for clients has not been enabled, the client will see the contact information following the logic for a "No Client - Reseller Managed" account. Password & Security  Allows you to change the password of your reseller account as well as enable two-factor authentication for your account. You can find more information in the Two-factor authentication (2FA) help section. Options Allows you to change different options for your reseller account. API Settings Allows you to enable API access to your reseller account. SureSupport Account A support account will be automatically created for you. You can check the connection status and disconnect the account in this section. Custom Templates For more information on how to edit the custom templates, refer to the Editing the default Welcome e-mail template and Changing the default index page help sections.

To access the "News" section click on the "News" link in the lower part of the left menu. You will notice a "News Archive" section on the right side of the screen. You can use the navigation links in it to access the news archives for previous years.

To manage the news subscription options of your Account Panel you need to click on the "News" button in the left menu. The "News" section page will be loaded. You will notice a "News subscription details" link on the right side of the screen. Click on the link to see the "News Subscription Details" screen. You can choose the e-mail subscription address and the news categories to subscribe to.

To export a CSV list of your hosting accounts, you need to go to the "Hosting Resources" > "Hosting accounts" section on the left menu. The "Download a comma-separated-values list" link above the accounts list (a small icon with an arrow pointing down) allows you to export a comma-separated-value list of your hosting accounts. To export a list of your domain names, you need to follow the same link in the "Hosting Resources" > "Domains" section.

Two-factor authentication provides increased security for your Account Panel. With 2FA enabled, logging in to the interface would require both your reseller password, as well as a security token generated by your mobile device. To use 2FA, you would need a security token application such as Google Authenticator. You can check this section of our general FAQ on installing Google Authenticator. To enable 2FA for your Account Panel, you need to: have a security token application installed on your mobile device (Google Authenticator or another TOTP token application) click the button "Enable" for 2FA, under "Hosting Resources" -> "My Account" -> "Password & Security", scan with your mobile device the displayed QR code, or enter the secret key, your device will generate a verification token that you need to enter in the Reseller Panel, along with your reseller password, to enable 2FA. Make sure to keep your secret key safe. In case you lose both your device and your secret key, you need to contact our Support Team for further assistance.