Free Website Transfer

The site migration service is offered with each new hosting account purchase. To initiate the process, you need to post a support ticket during the first 100 days of your hosting subscription. Our support team will check the website and request access to your previous host, so that they can get the required files and/or databases. Please note that we perform website transfers and reconfigurations to the best of our abilities, but sometimes there are factors beyond our control, which may affect the successful completion of a website transfer or its successful reconfiguration our end. Such factors include, but are not limited to:

Limitations or technical issues at the remote host that affect the ability to:

- access the service on their end;
- create a proper backup;
- maintain a stable FTP/SSH connection to/from their server.

Website customizations that require deeper understanding of the underlying website/code structure.

The information we request from you is used solely for the purpose of migrating your website. We follow strict procedures, and none of the credentials you provide will be shared with third parties, nor used by us for any purposes other than completing the migration of your website and making sure it works properly on our end.

We recommend that you keep your website active on your previous host during the migration process. If your site collects a lot of dynamic data this may cause data discrepancy between our copy and the copy left on the previous host. In such cases, it is best to arrange with our technical support team a convenient time when you can stop the website so the data migration can take place.

We will move one website for each hosting account. If you have additional websites hosted, they will need to be handled separately.

We can move your email service if certain conditions are met:

- if your previous host uses cPanel and we can get a cPanel backup of your emails;
- if we can get a Maildir-formatted backup of your email accounts.

If you are unsure whether your current email service can be migrated, post a ticket and our support team will check this for you.

Generally, you need to complete this process yourself. We may be able to do this for you only if the domain name is registered by ICDSoft.

We strive to complete all migrations within 72 hours of getting access to the previous host. The quoted time however is dependent on your active participation. We ask that you reply promptly to our team to take advantage of the quoted timeframe.

Anyone who gets a new hosting account for an existing website that has some time remaining on the subscription with the previous host.

The maximum free hosting period you can get is six months.

For proof of the remaining time with the previous provider you can provide screenshots showing service due date, service-related receipts/invoices, or similar documents that confirm you have an active subscription with the previous host.

The request for compensation must be submitted within the first 30 days of a new hosting subscription.

To request the compensation, you must submit a support ticket and provide the proof of remaining time with the previous host.

If you have more than 20 websites and you transfer them to us within a 72-hour period, you are eligible for that option. Please contact our 24/7 support team in advance about this.