What our customers say
Charles M. Masson
"Just want you to know that Sure Support is probably the best Support Desk experience I have EVER had! I bought a new Samsung smartphone yesterday and was having all sorts of trouble setting up my email account. When the first info support provided didn’t get the job done — because it really isn’t their job to know what version of Android Samsung is putting on their phones — they nonetheless very obviously set about researching what screens and options I had to be seeing. Eventually, they nailed the problem and I’m now all set up. Most Support Desks would have given up at the beginning and given me the standard “Contact Your System Administrator” or some equivalent cop-out. Not Sure Support! I have had the pleasure of working with Sure Support for something like 15 years now, and the experience is always 10 out of 10. Well done and very much appreciated!!"
Charles M. Masson
"I have been a customer of ICDSoft since 2004. After having a slew of problems with my previous hosting service at the time I found ICDSoft. I was initially drawn to their affordably priced packages but in the subsequent years I have grown to appreciate the reliability of their service and the efficiency, courtesy and professionalism of their support services. There is no call in number for support but the process for opening a ticket is easy and their response has ALWAYS been under 10 minutes. I signed up as a reseller for their business many years back and I have all my websites hosted by them. I've never regretted my decision to go with them all those years ago. An excellent company."
The Extreme Consultant
"I have been a customer of ICDSoft/SureSupport for over 10 years. I will be honest... I have used hosting companies like GoDaddy and HostGator and they are awful! The only thing they are good at is marketing their second rate hosting services. They pride themselves on their “phone support” but let me tell you something... It is not good. The online ticketing system that you use is much more efficient and productive than the half rate “phone support” they offer.
On top of that, your hosting is all inclusive. They promote the lowest prices. However, it is “a la carte” and once you factor in how much the “add-ons” cost... It is a rip off! With ICDSoft/SureSupport I know what I am paying for and there are no surprises. Thank you and I will continue to be a loyal customer!
I wanted to thank you for doing a great job the past 5 years for us and our clients. You went above and beyond the call of duty on numerous occasions, and it made a difference for us. Best wishes in 2015!
"Just a quick email to thank you for the wonderful service ICDsoft and Suresupport have given me since I joined your hosting company I think back in 2002, at first as a one off website host account and then as a reseller.
The day I joined ICDsoft I knew that your company was the right one for me and my company and I am thankful that when I need assistance in regards to a client hosting account, your suresupport staff are quick and efficient and always ready to help where they can.
It is good to know that a company that started with humble beginnings has stayed true to its values of offering impeccable service and customer support. That to me has remained with me as I promote your hosting as a reseller.
Anyway, this was just to say thank you once again for such a wonderful service, without your Suresupport team, I'd never have been able to do half the things without them giving advice or just going the extra mile and doing something for me.
I continue on as a happy customer/reseller and trust our business relationship lasts for a long time to come.
All the best!
JK Web Development Services
"Management and Support staff, I have been a loyal customer for about ten years. I went from designing websites for local business to using your reseller program a few years ago. Currently I am facilitating 3 sites. Also, I have never noticed down time for any of the websites I work with. Because of your EXCELLENT service and support, my business is growing and my customers could not be happier with the EXCEPTIONAL service.
Thanks again for many years to come,
Loyal Customer and Business owner"
"I have been an ICDSoft customer for 5 years now. You guys are consistently innovating, and improving your hosting services. There is no noise, ridiculous extra fees, and there is a friendly control panel. Also, the best service in the industry. I also enjoy the high level of flexibility your platform provides. It's perfect."
Sunni Lirette, Office Manager/webmaster, Riviera Computers
"Being a small business owners, we know how important first impressions are. We also know that you have to follow up that initial contact with extensive knowledge, support, and reliable service. The hosting of our website is something we take very seriously as it is an integral part of our business every single day. We had been having problems with our previous host and had been looking for a new one for quite some time. Mostly, it was the reviews of other customers that led us to choose ICDSoft. … And we are so glad we did!
Not only has your service shown to be speedy (our site has never been served up faster), but the set up process was painless and transfer from the old host to your company was 100% seamless! (I don't think we lost one single e-mail in the process - you don't know how important that is to us!) Your on-line FAQ answered every single question I had - in plain English too! From initial sign-up to requesting a DNS transfer was all done within two hours and within two days, the task was completed.
I just wanted to take this opportunity to thank you for making it so easy to switch to your company, to congratulate you on a job well done, and to wish you continued success in the future. You can be assured that we will help in the latter, as we will be referring all of our new web accounts to your servers. We will also encourage existing customers to migrate to your service when they are due for renewal or if they experience any problem with their current host!"
"I host my sites on many hosting servers, and I can definitely say that ICDSoft is one of the best hosting companies in the business.
When I am working with sensitive time dated material, I need a response from support within the hour (read minutes), ICDSoft response time is always less than three minutes. Also the responses are always accurate, without double meanings, and with a personal rather than a canned answer that leads to more questions.
The price is right for us, the service is dependable, and the customer relationship is responsible, eager to participate in resolving the problem, and prompt.
Maybe the best recommendation is that I am in the business with ICDSoft for seven years now.
Thank you ICDSoft for the great product, service, and support."
"Since 2005, our agency's accounts with ICDSoft has grown from a few small sites to today over 40 (as of 2011). For accounts our size, ICDSoft is not the cheapest option, but their outstanding service fast, professional, and highly knowledgeable is well worth it. We went through five other hosting companies before finding ICDSoft, and today we depend on them to support our business. Thank you!"
"I've been a customer with ICDSoft since they first started with the Hong Kong data center nine years ago. Now with their data centers in North America and Europe, they have become my go-to hosting solution for small to medium-size projects. I've worked with a number of different hosts on various projects, and they have consistently been the very best. Their control panel is intuitive and easy to use, and their support is very responsive and informative. Thank you, ICDSoft!"
Jason Sveom http://www.sveom.com
"To anyone currently searching for a hosting company...
I don't usually take the time to write testimonials for companies unless I truly feel like I've found an asset, which I feel worth my time referring to others. I've hosted multiple personal and business domains with ICDsoft since 2003. I've referred more than three dozen friends and coworkers, all of which have given positive feedback, thanking me for the great referral. I don't get commissions or discounts for referring ICDsoft, I'm not part of ICDsoft's reseller program. ICDsoft hosting and SureSupport is the only hosting solution I will recommend to anyone. I've hosted with several different companies, ranging from some of the most popular retail names in the business, and none of them can compare on pricing or features. Almost all hosting companies provide 99% uptime guarantees, abundant features, free websites or design tools, etc..., but a few things separate ICDsoft from the rest - cost, support, consistency, and no surprises. If you're currently researching, don't get stuck with some initially cheap host that offers a free website that will most likely be out of business in a few years. ICDSoft truly provides everything you need regardless of your skill level or knowledge in web development offering support within minutes, below average annual cost, and piece-of-mind that they'll be around for as long as you want your website. If you're researching a web hosting and domain registration company, and you're considering the big name, commercial blasting, overly priced advertiser, remember that they'll pass that high cost bill to you in the end, and they won't provide anything more than ICDSoft will provide, so please don't waste your money. I can comfortably say, once you've hosted with ICDSoft, you will never switch, they've earned my loyalty.
A long time pleased customer,
"Have been with ICDSoft for a number of years. My website (photoslondon.com) is very basic and does not utilise any flash, php, etc., but for my needs this host does what I require of a host. The site is always there whenever I visit it - not always so with other hosts I have used in the past - and the support when I have occasion to use it, not often it must be said, is scarily quick. As someone who continues to use ICDSoft, I qualify for a discount on my renewal which is a bonus and when money is lacking - nearly always in my case - this is very welcome. Unless I notice an obvious downturn in their service, i.e. my site disappearing from public view, I see absolutely no reason to change hosts. Mike (14th January 2011)."
"In general, I have had excellent service in every way from your hosting. Your prices are extremely good, especially considering the many options you offer. But the number one reason I would recommend ICDSoft without reservation is your support. It's far better than any technical support I've ever used, for any computer product, hardware or software, and for anything relating to internet service. Not only do I get good, understandable technical help with the actual server machinery, but you've helped me in struggles with various outside stuff like Wordpress software, and recommended a nice reliable ftp app that works with Mac. That's going the extra mile and has made it possible for me to do much more with my site."
"I am very impressed with all the services I have received from ICD. Each time I have a question I get very fast to the point answers, personalized and very detailed. I do not have any experience with server-settings and was worried I would do something wrong, because you can change so many things. Not only did I receive very fast responses to server questions, I got a lot of help also in moving my website and how to handle changing email servers.
I am now going to move some other website over to ICD as well because it is so much better than anything I have ever experienced before and all this for a low price.
The hardware is excellent, but the customer service is 5 star and that is really impressive.
I'm writing to tell you what an awesome job I think your tech support team does.
I've been an ICDSoft client for several years, and most of my clients use ICDSoft as well. During this time period, I have had to ask tech support many questions: not because I've had any problem with the hosting but because I needed to know how to do things. Every time, the team has responded to me within 15 minutes, most of the time within 5. I've emailed support during the week, during the weekend, late night; it never made a difference - tech support service has been speedy without fail.
But it's not just the speed of the service that impresses me; it's also the quality of the service. I do believe there is nothing about web hosting and anything even remotely related to web hosting that your team doesn't know. And they often go beyond the call of duty, helping me with things that I suspect they are not legally obligated to. For instance, this last weekend, they edited a WordPress php file to ensure that it would import properly.
And they do all this with a positive attitude - a virtual smile, if you would.
I tell you with no exaggeration, that your tech support team is the best I have ever worked with, bar none, and I have worked with tons of tech support companies over the years. Thank you very much for your splendid service.
God Bless You,