ICDSoft.com - About Us - Message from Our President

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message from president

Letter from the President

Since 2001, we have witnessed a continuous decline with the IT industry globally. Many hosting providers have changed their business strategies in order to maintain their competitiveness. Others have been forced to withdraw from the market.

Despite this downturn, we are proud to announce that ICDSoft has shown solid growth in its operation and customer base. Our clients span the globe residing in over fifty countries. In order to prevail in the highly competitive web hosting market, we will continue to deliver the best value to our customers through the right combination of skills and technologies. We are totally dedicated to this and we believe this is the reason for our success.

At ICDSoft, we believe that the best value for our customers is to provide ultimate service quality together with highly reliable network performance at a very competitive price.

We invest heavily in human resources and are proud that our expertise in providing exceptional service to you, our customers, advances every single day. Sufficient staffing plus constant training programs have positioned our team to deliver the quality of service that our clients expect from us; whereas the in-house developed software such as CP and Webmail have increased our flexibility to meet changing customer demands.

To ensure our network reliability, the Internet Data Centers we deploy have been carefully chosen. We work with companies that share our customer service reputation. In the USA, we partner with SAVVIS which provides us with a high speed network access. In Hong Kong, we work with i-Advantage because of their robust facilities and unparalleled network performance. In Germany, we have chosen Equinix because of their world-class datacenter facility and network. We maintain wide bandwidth reserves and constantly update our hardware configurations to guarantee servers performance.

You may wonder how ICDSoft, with such non-compromising resources, can price competitively and still remain profitable. The key is to control operating costs. While we invest heavily in facilities and human resources, we can still maintain a low cost because we enjoy economies of scale from our backbone providers AND we control our operating costs by optimizing our marketing expenses. Unlike many hosting companies that spend over 40% of their revenue in advertisements, we believe that “Word-of-mouth” is the best income “generator”, best of all it is for free. We also use an affiliate program that we pay only upon successful referral. The philosophy is simple: We re-invest in our customers - you deserve the best we can deliver!

I would like to finish this message by giving prospective customers some tips. Finding a reliable hosting company is not easy. There are many choices and packages out there, which often cannot be compared directly. There are also several web sites dedicated to rating hosting companies. Unfortunately, the highest ratings are usually given to those hosting companies, which are their largest advertisers as well. I advise customers to analyze these “ratings” carefully and learn the truth through other sites where users post comments based on actual experiences. Some user experiences could contrast sharply with the ratings of most companies! Alternatively, you could check out a particular hosting company through search engines. They usually return hundreds of results which should give you a clearer picture about that host.
Again, I appreciate your visit to our web site and encourage you to discuss any additions or improvements you would like to see at ICDSoft. Please feel free to send your suggestions to my personal email as well: ceo at icdsoft dot com. Thank you very much for your interest in ICDSoft. I look forward to working with you.

Best Regards,

Dimitar Dimitrov

President & CEO